Privacy Policy | Luckpot - Secure Gaming in the Philippines

Welcome to Luckpot. We are committed to protecting the privacy and security of our players in the Philippines. This Privacy Policy describes how we collect, use, and safeguard your information when you use our website and services.

This policy applies solely to the services provided by Luckpot. It does not extend to third-party websites, external payment portals, or affiliate links that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party services you interact with.

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account and Identity Data

Information provided during registration to create your account and identify you as a unique user.

Verification Documents

Government-issued IDs or other documentation required to verify your age and residency in the Philippines, ensuring compliance with gambling regulations.

Payment Data

Details necessary to facilitate deposits and withdrawals in PHP, including payment method details provided through our partner payment providers.

Gaming and Transaction Activity

Records of your wagers, wins, losses, and financial transactions to ensure fairness and monitor for suspicious activity.

Device and Technical Data

IP addresses, browser type, operating system, and device identifiers collected automatically to optimize performance and enhance security.

Support Communications

Records of correspondence between you and our support team when you seek assistance with your account.

We gather information through three primary channels:

• Directly from you: When you register an account, submit KYC documents, or contact support.
• Automatically: Through cookies and similar technologies as you navigate our platform.
• Partner Providers: Through our partner payment processors and security verification services who confirm transaction validity and identity.

Luckpot processes your data for the following essential purposes:

• Account Management: Creating and maintaining your profile and managing your gaming balance.
• Financial Processing: Executing deposits and withdrawals securely.
• Compliance: Verifying that you are at least 18 years old and a legal resident of the Philippines.
• Security: Preventing fraud, detecting multi-accounting, and protecting the platform from malicious attacks.
• Personalization: Tailoring the site experience and content based on your preferences.
• Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in the Philippines.
• Marketing: Sending promotional updates only if you have explicitly opted in to receive them.

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With trusted partners who provide payment processing, identity verification, and technical infrastructure.
• Legal Requirements: When required to do so by relevant authorities or in response to a valid legal request under the laws of the Philippines.
• Security Protection: To protect the rights, property, or safety of Luckpot, our users, or the public.

We employ industry-standard safeguards to maintain the integrity of your information:

• Encryption: Using secure protocols to encrypt data during transit between your device and our servers.
• Access Control: Limiting internal access to personal data to authorized employees who require it for their specific job functions.
• Isolation: Ensuring payment data is handled through isolated, secure channels provided by our payment partners.
• Monitoring: Continuously monitoring our systems for unauthorized access or potential vulnerabilities.

We use cookies to enhance your user experience and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on the nature of the data, you have the following rights regarding your personal information:

• Access and Portability: Request a copy of the data we hold about you.
• Correction: Request the update of inaccurate or incomplete information.
• Deletion: Request the removal of your data, subject to legal retention requirements.
• Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our team via the channels available on our Support page. Please note that even after account closure, we must retain certain transaction and identity records as required by gambling and anti-money laundering rules in the Philippines.

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep your data only for the period necessary to fulfill the purposes for which it was collected or to comply with the timeframe required by applicable law in the Philippines.

Luckpot is strictly for users aged 18 and older. If we discover that an account has been created by a minor, we will immediately terminate the account and take steps to return any deposited funds to the legal guardian, pending verification.

Parents or guardians who become aware of a minor using our platform should report the account immediately via our support channels.

To maintain a global standard of technical efficiency, some of our service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and that the transfer complies with relevant privacy standards.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page regularly to stay informed about how we handle your data.